Your Privacy Matters
At Panda Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
1.1 Information You Provide
When you use our services, we collect:
- Telegram Username: To deliver purchased stars and services
- Payment Information: Transaction details for order processing
- Contact Information: For customer support (if provided)
1.2 Automatically Collected Information
- Device Information: Browser type, operating system
- Usage Data: Pages visited, time spent on site
- IP Address: For security and fraud prevention
- Cookies: For site functionality and analytics
1.3 Payment Information
| Payment Method | Information Collected |
|---|---|
| TON Wallet | Wallet address, transaction hash |
| Vodafone Cash | Phone number, transaction receipt |
| InstaPay | Phone number, transaction receipt |
2. How We Use Your Information
We use your information for the following purposes:
2.1 Service Delivery
- Processing and fulfilling your orders
- Delivering Telegram Stars to your account
- Sending order confirmations and updates
2.2 Customer Support
- Responding to your inquiries
- Resolving issues and disputes
- Providing technical assistance
2.3 Security and Fraud Prevention
- Detecting and preventing fraudulent transactions
- Protecting against unauthorized access
- Ensuring compliance with legal requirements
2.4 Service Improvement
- Analyzing usage patterns
- Improving website functionality
- Developing new features
3. Information Sharing and Disclosure
3.1 We DO NOT Sell Your Data
Important: We never sell, rent, or trade your personal information to third parties for marketing purposes.
3.2 When We Share Information
We may share your information only in these limited circumstances:
- Service Providers: Payment processors, hosting providers (with strict confidentiality agreements)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
4. Data Security
We implement industry-standard security measures to protect your information:
4.1 Technical Measures
- SSL/TLS encryption for data transmission
- Secure server infrastructure
- Regular security audits
- Encrypted data storage
4.2 Organizational Measures
- Limited employee access to personal data
- Confidentiality agreements with staff
- Regular security training
5. Data Retention
We retain your information as follows:
| Data Type | Retention Period |
|---|---|
| Transaction Records | 7 years (legal requirement) |
| Account Information | Until account deletion request |
| Support Conversations | 2 years |
| Analytics Data | 26 months |
6. Your Rights
You have the following rights regarding your personal data:
6.1 Access and Portability
- Request a copy of your personal data
- Receive your data in a machine-readable format
6.2 Correction and Deletion
- Correct inaccurate or incomplete data
- Request deletion of your data (right to be forgotten)
6.3 Restriction and Objection
- Restrict processing of your data
- Object to certain types of processing
6.4 Withdrawal of Consent
- Withdraw consent for data processing at any time
7. Cookies and Tracking
7.1 Types of Cookies We Use
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Help us understand how you use our site
- Functional Cookies: Remember your preferences
7.2 Managing Cookies
You can control cookies through:
- Browser settings
- Our cookie consent tool
- Third-party opt-out tools
8. Third-Party Services
Our website may contain links to third-party services:
- Telegram: For service delivery
- Payment Processors: For transaction processing
- Analytics Providers: Google Analytics
These services have their own privacy policies, and we encourage you to review them.
9. Children's Privacy
Age Restriction: Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending a notification (for material changes)
12. Contact Us
Questions About Your Privacy?
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
📧 Support: @OMAR_M_SHEHATA
📱 Channel: @PandaAdds
13. Data Protection Authority
You have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.
14. Consent
By using Panda Store services, you consent to the collection and use of your information as described in this Privacy Policy.